Digital Accessibility: Perceptions, Expectations and Reality (White Paper)
The aspect of equal access to the Web has always been a critical driving factor in the development of this digital medium. Indeed, it was Sir Tim Berners-Lee who stated “The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.” (World Wide Web Consortium: Web Accessibility Initiative (W3C WAI) 2019)
The goal of this research was to determine if there is a disparity between the perceptions organisations have regarding the accessibility of their digital products and the experience of the user.
The standards for digital accessibility are well-defined and embedded in processes and legislature in most countries. Universal access is considered an essential aspect, as stated by Sir Tim Berners Lee, the founder of the World Wide Web. Why then, do we continue observe a low rate of adoption of the digital accessibility principles?
In this paper, the authors survey both organisations and users to determine the disparity mentioned above, and to add to that a discussion which will inform owners of digital products how best to remedy the situation and create a more meaningful user experience, while demonstrating the business benefits of improving digital accessibility for the website owner.
When we truly embrace digital accessibility, not only do we meet our local legislative and international human rights obligations, but we also reduce costs, and build our internal capacity for design and innovation. Our clients become our partners in building for universal design and they in turn build partnerships with their customers, continually creating delightful user experiences. (Conway, 2018)
To download this white paper as PDF, click here. Otherwise you can navigate using the navigation links on the left or clicking the section links at the bottom of each page.
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