Accessibility Accreditation for Volunteer Hub - Department of Fire and Emergency Services

Volunteer Hub - Department of Fire and Emergency Services
Accreditation Level:
Date Accreditation issued:

Volunteer Hub - Department of Fire and Emergency Services  accreditation badge

Digital Accessibility Conformance Evaluation

A technical evaluation of 0 pages was conducted. The pages selected constitute an accessibility audit of the website. These pages were selected by Web Key IT and agreed on by the client as representative of the overall accessibility and functionality of the website.

The evaluation was completed in accordance with the WCAG Evaluation Methodology (WCAG-EM) which can be viewed at

The pages were audited manually and cross-checked using a team of website evaluators to ensure that the results and comments presented are valid and comprehensive.

Accessibility support baseline

Website/Application Tested:
Date Tested:
7 Sep 2020 - 18 Feb 2021
Scope of test:
30 pages selected as a representation of the website in accordance with the W3C WCAG Evaluation Methodology (WCAG-EM)
Web Content Accessibility Guidelines 2.0 at
Conformance Level satisfied:
WCAG 2.0 to Level AA
Technologies relied on:
Primary Browser/s:
Chrome 81, Firefox 76
Secondary Browser/s:
Valid from:

Remaining Issues and Exceptions

There are some aspects on this website, including some third-party content, which the Department of Fire and Emergency Services do not have the ability to bring into conformance with WCAG 2.0 to Level AA. 

Third party applications on this website include:

  • Google Maps
  • Kendo/Telerik Sitefinity scheduler

Department of Fire and Emergency Services is making every attempt to provide an accessible solution to these aspects.

Whilst the Department of Fire and Emergency Services has gone to great lengths to make all of its online content AA accessible, borders and focus indicators for some element in some browsers will be using the default border which may have a low colour contrast ratio.

Certificate of Web Key IT Pty Ltd Accreditation

Certification Number:

This website has been evaluated through a rigid manual process of technical audit of all of the sample pages against WCAG 2.0 to Level AA and meets the requirements of WCAG 2.0 to Level AA.

Other Standards

WCAG 2.0 also forms the content of the ISO Standard ISO: IEC 40500:2012 which can be located at

The content of WCAG forms the standard for digital accessibility compliance in EN 301549 and AS EN 301549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe” which has been adopted in Australia as AS EN 302549. This standard includes:

  • web content
  • electronic documents
  • non-web software, such as native mobile apps

Information can be found at and