Digital Accessibility Audit & Accreditation

A technical audit will provide you with an in-depth technical evaluation of the accessibility of your digital product, highlighting areas that need attention and offering suggestions for maximising inclusion for users with a variety of disabilities.

We automatically test A to AAA of the Web Content Accessibility Guidelines (WCAG 2.0/2.1) criteria but provide filtering on the report so that you can adjust that if required e.g. to screen out AAA.

To achieve the Web Key IT Gold Accreditation, the digital product (such as a website) must conform to WCAG (2.0 or 2.1) to level AA, as confirmed by a technical audit by Web Key IT.

To achieve the status of Web Key IT Platinum Accreditation, in addition to the conformance required for Gold Accreditation, user testing is performed by Web Key IT’s User Testing Team with resolutions to any reported critical issues addressed.

Page selection

We choose a sample of website pages and documents to reflect the overall accessibility of the website.  This is done in accordance with the Website Content Accessibility Guidelines Evaluation Methodology (WCAG-EM) and the recommendation of the Australian Government Digital Transformation Office (DTO).  The DTO recommend that a manual technical evaluation be carried out on at least 10% of the number of pages of the website in addition to the use of automated accessibility scans. We realise this number of pages may be unaffordable for many organisations, and we will work with you to choose the most representative sample possible.

Technical audit

The sample of pages is rigorously checked and cross-checked against the WACG (2.0/2.1) compliance criteria.  This is followed by a final quality assurance check to ensure our audit results are as reliable as possible.

User testing

We also offer User Testing completed by our team of Australian-based users who all have disabilities, and are experts in accessibility relating to their particular assistive technology. We have on our User Testing Team users who are blind, have mobility impairment, hearing impairment, dyslexia and dyscalculia, low vision and colour blindness and epilepsy. The feedback generated from these users comes in an anecdotal form, allowing you to understand how they experience the journey/s given to them.


Once complete we provide you with a comprehensive report detailing:

  • The WCAG 2.0/2.1 checkpoint to which the issue relates
  • Screenshots of problems we encounter
  • Our technical auditors’ comments
  • Our recommendations on how to put the issue right
  • Our recommendation on prioritizing items
  • Result graphs enabling visual high-level overview of results
  • Executive Summary (if this option has been requested)
  • Our user tester comments (if this option has been included)

Additional audit and consulting options

As part of our consulting services, we can work alongside your in-house team and developers to ensure accessibility is considered at every step, saving you time and money.  For example, if colours prove to be inaccessible, it is much more efficient to make sure they pass the colour contrast requirements, before going live.

We can also assist with specific stage reviews and advice as you develop or redevelop your website. For example:

  • Wireframe reviews – As you draft new page designs, we can review them and offer advice and feedback before they become templates.  We identify possible issues with accessibility so that your page developers can code your templates with those in mind.
  • Template testing – we will review your templates and identify any accessibility issues before you start to fill them with content.