Accessibility Accreditation for City of Cockburn

City of Cockburn
Accreditation Level:
Date Accreditation issued:

City of Cockburn accreditation badge

Digital Accessibility Conformance Evaluation

A technical evaluation of 20 pages was conducted. The pages selected constitute an accessibility audit of the website. These pages were selected by Web Key IT and agreed on by the client as representative of the overall accessibility and functionality of the website.

The evaluation was completed in accordance with the WCAG Evaluation Methodology (WCAG-EM) which can be viewed at

The pages were audited manually and cross-checked using a team of website evaluators to ensure that the results and comments presented are valid and comprehensive.

A separate and external testing of these pages has been conducted by a group of trained testers, all with disabilities. All items that related to WCAG 2.1 level AA compliance have been remediated and as many of the usability issues as practical and within scope have also been addressed.

Accessibility support baseline

Website/Application Tested:
Date Tested:
16 Sep - 19 Nov 2019
Scope of test:
20 pages selected as a representation of the website in accordance with the W3C WCAG Evaluation Methodology (WCAG-EM)
Web Content Accessibility Guidelines 2.1 at
Conformance Level satisfied:
WCAG 2.1 to Level AA
Technologies relied on:
Primary Browser/s:
Internet Explorer 11, Chrome 75
Secondary Browser/s:
Firefox 70
Number of pages evaluated:
Valid from:

Remaining Issues and Exceptions

There are some aspects on this website, including some third-party content, which the City of Cockburn do not have the ability to bring into conformance with WCAG 2.1 to Level AA. 

Third party applications on this website include:

  • Big Red Sky (current job vacancies, tenders and applications)
  • Intramaps (online mapping system)
  • Online payments (National Australia Bank)
  • eProperty
  • ePlanning

The City of Cockburn is making every attempt to provide an accessible solution to these aspects.

Whilst the City of Cockburn has gone to great lengths to make all of its online forms AA accessible, the use of check box and radio buttons in some browsers will be using the default border which has a low colour contrast ratio. This will be an issue for people with low vision, colour deficiencies, or the loss of contrast sensitivity that typically accompanies aging, who require enough contrast between the border and its background in order to know the element is there and where the clickable area is. Failure to alter this is due to the websites content management solution which does not allow the developers to alter the markup generated which is required to alter these colour contrasts.

Certificate of Web Key IT Pty Ltd Accreditation

Certification Number:

This website has been evaluated through a rigid manual process of technical audit of all of the sample pages against WCAG 2.1 to Level AA and meets the requirements of WCAG 2.1 to Level AA.

The website has also been evaluated by the Web Key IT Pty Ltd team of users with disabilities to ensure that none of the user journeys selected posed an issue for these testers/disabilities.

Other Standards

WCAG 2.1 also forms the content of the ISO Standard ISO: IEC 40500:2012 which can be located at

The content of WCAG forms the standard for digital accessibility compliance in EN 301549 and AS EN 301549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe” which has been adopted in Australia as AS EN 302549. This standard includes:

  • web content
  • electronic documents
  • non-web software, such as native mobile apps

Information can be found at and